We are dedicated to providing exceptional pet-care consulting services to help you plan the pet-care of your dreams. We want you to be completely satisfied with the services you receive. However, as our services are personalized and tailored to your specific needs, we have established the following return and refund policy to ensure clarity and fairness for both parties. 1. Consultation Services ●Non-Refundable Deposit: Upon booking a pet-care consultation or package with Conbun, a deposit is required to secure your appointment and services. This deposit is non-refundable. The deposit amount will be specified in the service agreement. ●Service Delivery: Once a consultation or service has been delivered, either in person or remotely, we are unable to offer a refund for the time or resources spent on your consultation. However, if you are unsatisfied with the service provided, please reach out to us directly, and we will do our best to address your concerns. 2. Vendor Recommendations and Third-Party Services ●Third-Party Vendor Fees: Conbun may provide recommendations for pet-care vendors, such as photographers, caterers, florists, and venues. Any services or products purchased directly from third-party vendors are subject to the vendor’s own terms and conditions, including their return and refund policies. Conbun is not responsible for third-party vendor policies, and refunds or returns related to vendor services must be handled directly with the respective vendor. ●Disputes with Vendors: In the case of disputes with third-party vendors, Conbun will assist in facilitating communication but cannot guarantee or mediate refunds or resolution with external parties. 3. Digital Products or Resources ●Non-Refundable Digital Products: Any digital products, including pet-care planning guides, templates, checklists, or resources purchased from Conbun, are non-refundable once they have been downloaded or accessed. Please review the product details carefully before making your purchase. 4. Policy Modifications Conbun reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future transactions.