Conbun Services Private Limited (hereinafter referred to as "Conbun," "we," "our," or "us"), operating through its web and mobile application platforms (collectively referred to as the "Website"), is steadfastly committed to protecting the privacy and personal data of all its users. This includes but is not limited to pet owners, veterinarians, clinics, groomers, trainers, boarding providers, walkers, pharmacies, and related service providers, irrespective of whether they are registered or unregistered users of the Website. This Privacy Policy outlines the practices, policies, and principles adhered to by Conbun in relation to the collection, use, storage, disclosure, and protection of personal and sensitive information provided by users while accessing and utilizing our services. This Privacy Policy is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These regulations mandate the publication of a comprehensive privacy policy for the collection, use, storage, and transfer of sensitive personal data or information and to ensure transparency and accountability in data processing activities. 1. USER’S CONSENT This Privacy Policy, which may be subject to updates or amendments from time to time, governs the collection, processing, use, and disclosure of information provided by users of the Website. By accessing, browsing, or otherwise using the Website, you explicitly acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Your continued use of the Website signifies your unconditional consent to the practices described herein and serves as an affirmation of your acceptance of the terms of this Privacy Policy. If you do not agree with any of the provisions of this Privacy Policy, you are strongly advised to discontinue your use of the Website. Your acceptance of this Privacy Policy also indicates your agreement to the collection, storage, processing, and sharing of your personal and sensitive information as outlined herein. This Privacy Policy is intended to be read in conjunction with the Terms of Use and any other applicable policies or terms and conditions provided on the Website. In the event of any conflict between this Privacy Policy and the Terms of Use, the provisions of this Privacy Policy shall prevail with respect to matters related to user privacy and data protection. 2. COLLECTION OF PERSONAL INFORMATION Conbun collects personal and sensitive information from users to ensure seamless service delivery, provide a personalized experience, and maintain compliance with applicable legal and regulatory frameworks. The categories of information collected include but are not limited to the following: (a) Mandatory Information: ●Phone Number: Your phone number is required during the registration process for the purpose of OTP (One-Time Password) verification. This step is crucial to ensure the security, authenticity, and validity of the registration process, thereby safeguarding your account from unauthorized access or fraudulent activity. (b) Optional Information: ●First Name and Last Name: You may provide your first name and last name to help personalize your user experience and enhance communication. ●Date of Birth (DOB): While providing your date of birth is optional, this information may be used to deliver age- specific services or features, including content recommendations and special offers tailored to your preferences and requirements. (c) Additional Information: Conbun may also collect other information provided voluntarily by users, such as feedback, reviews, and suggestions. This information is utilized to improve the quality and functionality of the services offered. All personal information is collected with your explicit consent and is processed in strict compliance with applicable laws governing data protection and privacy. Conbun is committed to ensuring that the data collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Data minimization principles are diligently followed to reduce the risk of misuse or unauthorized access. (d) Purpose-Specific Information: In certain instances, users may be required to provide information relevant to specific services or features. Such information is collected only for the intended purpose and is handled with utmost care and confidentiality. (e) Automatic Data Collection: To enhance the user experience, Conbun may use cookies, web beacons, and other automated tracking technologies to collect information about user interactions with the Website. This includes, but is not limited to, IP addresses, browser types, device information, and usage patterns. By providing the requested information during registration or other interactions with the Website, you acknowledge that such information is true, accurate, and current to the best of your knowledge. You further consent to the collection, storage, and processing of such information as described in this Privacy Policy. 3. PURPOSE AND USE OF DATA/INFORMATION COLLECTION Conbun collects and processes your Personally Identifiable Information (PII) and other related data to provide personalized and effective services. The purposes of data collection and processing include but are not limited to the following: (a) Enhancing User Experience: We strive to provide a tailored and optimized experience for all users by understanding their preferences and needs. This involves analyzing user interactions and feedback to improve the overall quality, features, and functionalities of our Website and services. (b) Service Delivery and Functionality: We use your data to ensure that the Website, application, and related services operate effectively. This includes maintaining technical stability, ensuring seamless navigation, and providing core functionalities necessary for user satisfaction. (c) Customization and Personalization: Your usage patterns, preferences, and feedback help us customize the services to meet your specific requirements. This may involve curating content, recommending products or services, and offering personalized deals or promotions. (d) Communication and Updates: We may use your contact information to send notifications regarding updates, new features, or changes to our services. This also includes sending promotional messages, subject to your communication preferences and settings. (e) Security and Fraud Prevention: Your data helps us enhance the security of our platform by detecting and preventing unauthorized access, fraudulent activities, and other malicious actions. This ensures a safe and secure environment for all users. (f) Legal and Regulatory Compliance: We may process your information to comply with legal obligations, respond to legal proceedings, exercise our legal rights, and protect our interests or those of third parties. This includes adhering to data protection regulations and responding to governmental or regulatory requests. (g) Customer Support and Technical Assistance: Your data allows us to provide prompt and efficient customer support services through various channels, including email, phone, or in-app messages. This ensures timely resolution of queries, issues, or complaints. (h) Research and Analysis: We conduct audits, research, and analysis to improve our services, measure their efficiency, and ensure technical stability. This data-driven approach helps us identify areas of improvement and implement necessary changes. (i) Payment Processing: Your financial information is used to facilitate payment transactions, verify payment details, and ensure secure processing of monetary transactions on the platform. 4. DATA DELETION (a) Account Deletion: If you wish to delete your Conbun account and all associated personal information, you can do so by accessing the "Delete Your Account" option available in the settings menu on the platform. Follow the provided instructions to complete the account deletion process. Please note that account deletion is irreversible, and all data associated with your profile will be permanently removed. 5. VOICE RECORDING AND MICROPHONE PERMISSION Conbun has incorporated an innovative and user-friendly feature within its app that allows users to engage with the platform through voice interactions. Instead of typing queries or messages, users have the option to record their voices and send audio messages via the chat feature. This capability is designed to streamline communication and provide a more intuitive and natural user experience. To enable this feature, Conbun requires access to your device's microphone. When you grant microphone permissions, the app will be able to capture your voice recordings and process the audio data into a digital format. This digital data is then utilized to respond to your queries or facilitate other requested services. The use of the microphone and audio recording is subject to the following conditions: ●Explicit Consent: Users are prompted to provide explicit permission before the microphone is accessed. This ensures that the feature is activated only with your prior approval. ●Purpose Limitation: Audio recordings are used solely for the purpose of enhancing communication within the app and delivering services as intended. ●Data Security: All audio data is handled with the highest level of security to prevent unauthorized access or misuse. Conbun employs robust encryption protocols to safeguard your voice data. ●User Control: You retain full control over the microphone permissions and may revoke access at any time through your device settings. By enabling the microphone feature, you acknowledge and consent to the collection and processing of your audio recordings as described herein. If you choose not to grant microphone permissions, you may still use other features of the app, although certain functionalities may be limited. 6. COMMITMENT Conbun is deeply committed to protecting the privacy of all users visiting the platform, irrespective of whether they are registered users or mere visitors. Users are encouraged to familiarize themselves with the types of personally identifiable information collected by the Website. (a) Use of Collected Information: The Website employs personally identifiable information solely to facilitate connections between users and a diverse range of professionals offering various consultancy services. These services include but are not limited to pet-care consultations, veterinary guidance, grooming services, training support, boarding assistance, and related pet-care services. Information collected is used strictly for delivering personalized and efficient services to users. Under no circumstances will such information be disclosed for purposes other than those explicitly mentioned, nor will it be sold or rented to any third parties. (b) Mental Health Disclaimer: The Website does not provide emergency or crisis management services for individuals experiencing severe mental health issues, including but not limited to suicidal thoughts or tendencies towards self-harm. Such individuals are strongly advised to seek immediate professional assistance from qualified mental health professionals or organizations. Continued use of the Website by such individuals is at their own risk, and the Website assumes no liability for any adverse consequences. Additionally, the Website reserves the right to share information provided by such users with law enforcement authorities if deemed necessary, and such information is not protected by non-disclosure or confidentiality agreements. (c) Accuracy of Services and Products: The Website does not warrant or guarantee the accuracy, reliability, or efficacy of any advice, products, or services provided by the professionals registered on the platform. This includes but is not limited to predictions, recommendations, or tangible items such as pet-care products or tools associated with specific services. Users are advised to exercise their own discretion and judgment when engaging with these services or products. The Website disclaims all responsibility and liability for outcomes arising from the use of such services or products. 7. INFORMATION COLLECTED BY THE WEBSITE 1. Personal Identifiable Information Personal identifiable information (PII) refers to data that identifies a specific end-user. Such information may be collected by the Website during the following activities: (a) Creating an Account / Registration Data: While accessing the Website, users may be required to create an account. The information collected during this process may include, but is not limited to: ●Full Name ●Address ●Telephone Number ●Email Address ●Date of Birth ●Gender ●Location ●Photograph ●Items categorized as "sensitive personal data or information," as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, enacted under the Information Technology Act, 2000 ●Any other detail required by the Website during registration The Website informs users that their email address or phone number, combined with a password or OTP, is used to secure their profiles and facilitate the implementation of personalized email and SMS services. If a user does not complete the registration process, the Website may be unable to provide its services due to the non-availability of the user’s personal identifiable information. (b) Booking a Paid Service: When users book a service through the order form, the Website may collect additional personal information. This information may include: ●Details listed under "Creating an Account / Registration Data" ●Financial information, such as: 1.Bank account details 2.Credit card or debit card information 3.Payment instrument details processed through a secure third-party gateway ●Internet Protocol (IP) Address ●Any other information provided by the user during the booking process All such information is kept highly confidential and is used solely for processing payments and delivering the requested services efficiently and securely. (c) Log Files, IP Address, and Cookies: The Website automatically collects certain technical information to enhance the user experience and ensure platform functionality. This includes: ●Cookies: Small files stored on the user’s computer by their web browser. These cookies allow the web server to recognize the user’s device during subsequent visits, thereby personalizing the browsing experience. ●Session Data: Generic information about the user’s connection to the Internet, including session details such as the time and date of visits, pages viewed, and the duration of time spent on the Website. ●Internet Service Provider / IP Address / Telecom Service Provider: Information regarding the user's internet service provider or telecom service provider. ●Type of Browser Used: Details of the browser used to access the Website. ●Geographical Location: Data regarding the user’s physical location. Cookies are primarily used to verify registration or password information and to personalize the user experience. Users may choose to block cookies on their computers; however, doing so may prevent access to certain features of the Website. The Website also uses cookies to display advertisements based on user preferences. The non-personal identifiable information collected is utilized for purposes such as: ●Troubleshooting connection problems ●Administering the Website ●Analyzing trends and gathering demographic information ●Monitoring the frequency and length of visits Ensuring compliance with applicable laws and cooperating with law enforcement activities (d) Third-Party Platforms: Some services provided by the Website may redirect users to third-party platforms. Any information shared by users on these platforms is subject to the privacy policies of the respective third parties. The Website disclaims any liability for misuse or unauthorized use of such information by third parties or unknown entities. (e) Publicly Shared Information: The Website collects user feedback, comments, and other information disclosed on public forums, blogs, or groups accessible via the Website. As this information is visible to other users and visitors, users are advised to exercise caution and discretion before sharing sensitive details. The Website is not responsible for the misuse of information disclosed in public domains. (f) Miscellaneous Activities: The Website may collect additional information necessary for specific services or products requested by users. This may include information received via email or other communication channels. Such data will not be included in the user’s public profile and will be used only for addressing the specific needs of the user. 2. Non-Personal Identifiable Information Non-personal identifiable information (Non-PII) refers to data that does not identify a specific end-user. This information is collected through cookies, server logs, or other tracking technologies and includes: ●URL Data: The Uniform Resource Locator (URL) of the previous website visited by the user before accessing the Website, as well as the URL of the next website visited after leaving the Website. ●Internet Service Provider / IP Address: Information about the user's internet service provider or IP address. ●Browser Type: Details about the browser used to access the Website. ●Geographical Location: Information about the user’s location. The Website uses such non-PII for purposes including, but not limited to: ●Improving content and performance ●Measuring advertising effectiveness ●Enhancing user experience and service delivery The Website may share this information with third-party service providers and advertisers to measure the overall effectiveness of its online advertising, content, programming, and other legitimate purposes. 3. User Representation and Liability The user hereby represents and confirms that the information provided to the Website is authentic, accurate, current, and up- to-date. The Website and its entities are not responsible for verifying the authenticity of the information provided by the user. Any breach or inaccuracy in the information provided shall make the user personally liable and obligates the user to indemnify the Website for any resulting consequences. 4. Security Measures The Website takes the security of user information seriously and implements robust measures to safeguard data. These include: Physical and Electronic Security: Secure servers and encryption technologies to prevent unauthorized access. Payment Security: Payment details are entered on the payment gateway or bank’s page, secured with SSL encryption. Data transfer between the bank and payment gateways is conducted in an encrypted format. Users are advised to exercise caution and refrain from sharing sensitive information such as login details over unsecure communication channels, as no transmission over the Internet is entirely secure. The Website is not responsible for the security or confidentiality of email communications or other messages sent through unsecure channels. 5. Usage of Information The information collected by the Website may be used for various purposes as permissible under applicable laws. These include but are not limited to: ●Personalized Browsing Experience: To provide a tailored browsing experience, the personal identifiable information collected may be used for research purposes, improving marketing and promotional efforts, analyzing usage patterns, enhancing the content and product offerings, and customizing the layout of the Website to suit user preferences. ●Cookies and IP Tracking: Information gathered from cookies and IP tracking is used to facilitate Website functionality and provide personalized experiences. Sensitive information will not be shared with third parties without the user’s explicit consent. ●Retention of Information: All information collected, including personal information and user data, may be retained for purposes such as compliance with legal obligations, tax laws, evidentiary requirements, managing user access to services, and resolving disputes. ●Enhanced User Experience: Data collected through cookies, log files, and location data is used to: 1.Remember user preferences for future visits 2.Provide personalized content, including advertisements 3.Monitor service effectiveness 4.Analyze visitor traffic and demographic trends 5.Address technical issues 6.Plan and enhance services ●Third-Party Analytics Tools: The Website employs third- party analytics tools to measure traffic and usage trends. These tools collect anonymized information, such as pages visited and add-ons, which is used to improve services without identifying individual users. 6. Marketing and Promotions The Website ensures that mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes, safeguarding user privacy while maintaining transparency. 7. Confidentiality The Website is committed to safeguarding all confidential information provided by its users. Such information will not be disclosed or shared by the Website, its employees, agents, or third-party contractors, except under the following circumstances: ●If the Website believes there is a significant, real, or imminent threat to the health, safety, or life of the user, any other person, or the public. ●If such information is required to be disclosed in accordance with the law, including but not limited to investigations, court summons, or judicial proceedings. ●To protect and defend the rights or property of the Website. 8. Children’s Privacy Policy The Website requires that users accessing its services are above 18 years of age. Certain service information may be accessible to children under 18; however, the Website is not designed or intended to attract children under 13. The Website does not knowingly collect personal identifiable information from children under 13 years of age. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE ANY OF THE SERVICES PROVIDED BY THE WEBSITE. Parents or guardians who become aware that their child under 13 has provided information to the Website are encouraged to contact the Website immediately. Upon notification, the Website will take appropriate steps to delete such information from its systems. 9. Safety and Security The Website employs state-of-the-art encryption technologies and adheres to industry-standard security protocols to protect user data, including personal and financial information. Measures implemented include: ●Data Encryption: All sensitive user information, including payment details and personal data, is encrypted during transmission using Secure Socket Layer (SSL) technology to prevent unauthorized access or interception. ●Secure Servers: The Website operates on secure servers, ensuring that data storage and processing are safeguarded against unauthorized breaches. ●Access Controls: Strict access controls are enforced to limit data access only to authorized personnel or entities, ensuring user data remains confidential and protected. ●Payment Security: All payment transactions are processed through secure payment gateways, with data exchanged between the bank and payment gateway encrypted to prevent tampering or interception. Users are encouraged to maintain the security of their accounts by avoiding the sharing of login credentials or other sensitive information through unsecure channels. While the Website takes every precaution to ensure user data security, users are advised to exercise caution when communicating via email or other non- secure platforms. The Website disclaims liability for unauthorized access or breaches arising from user negligence or external factors beyond its control. By implementing these measures, the Website strives to create a safe and secure environment for users to engage with its platform and services. 8. Disclosure and sharing of information The Website reserves the right to disclose and share user information under specific circumstances to facilitate seamless service delivery, ensure compliance with legal requirements, and enhance user experience. Third parties may be employed to assist in analyzing service usage, improving service-related functions, and performing other tasks essential to the proper functioning of the platform. Information sharing with third parties is governed by the following conditions: User information may be shared with third parties when explicit consent is obtained. This includes scenarios such as registering a user account, utilizing platform services, or sharing information with other users or third-party entities integrated into the platform. If the sharing or disclosure of Personally Identifiable Information (PII) or other user data is deemed necessary to provide or improve the services offered, such disclosure is undertaken responsibly. Furthermore, in the event of an acquisition or purchase of the Website by a third party, user information may be transferred as part of the transaction. Associate entities, such as related companies, successors, affiliates, or business partners, may also receive user data. However, these entities are required to process such information strictly in accordance with this Privacy Policy, adhering to confidentiality and security measures outlined herein. The Website may also disclose PII if compelled by legal obligations, including court orders, governmental directives, or statutory regulations. To prevent fraud, enforce compliance with applicable laws, and protect against potential risks to the Website’s users, employees, or assets, information sharing may be necessary. Additionally, such disclosures may be made to safeguard the health, safety, or welfare of the public or other individuals. The Website remains committed to ensuring that all disclosures align with this Privacy Policy and relevant legal standards. Certain categories of third-party recipients may regularly receive user information to enable service provision. These include third- party data center services, such as Amazon Web Services, for secure data storage and processing, as well as SMTP services like Gmail for email communications. Social media platforms, including Facebook and Instagram, may receive anonymized user information for direct marketing purposes. Payment service providers, such as Paytm and Razorpay, are employed to process transactions securely. However, the financial information shared with such entities is solely for transaction processing and is not used for promotional purposes. The Website ensures that any PII or user-related data shared with third parties, including advertisers and content distributors, is anonymized or aggregated to prevent personal identification. Such anonymized information may be distributed to a broader audience through third-party platforms while remaining consistent with the provisions of this Privacy Policy. External advertising companies may also use anonymized browsing data to display targeted advertisements, aligning with user interests and preferences. The Website may share PII with its parent companies, subsidiaries, divisions, and affiliates as part of routine business operations or in the event of a sale, merger, or acquisition. However, the Website remains steadfast in its commitment never to sell user PII to unaffiliated third parties without prior approval obtained at the time of data collection. Users are encouraged to update their PII as necessary and to safeguard their credentials to prevent unauthorized access. By adhering to these practices, the Website strives to balance service efficiency with robust privacy protection, ensuring user data is handled responsibly and transparently across all interactions and transactions. DISCLAIMER THE WEBSITE IS NOT RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND THE THIRD- PARTY WEBSITE. THE USER IS ADVISED TO READ THE PRIVACY POLICY AND OTHER POLICIES OF THE THIRD PARTY ON THEIR WEBSITES AND THIS WEBSITE SHALL NOT BE HELD LIABLE FOR SUCH USAGE MADE ONLY BECAUSE A LINK TO THE THIRD-PARTY WEBSITE WAS PROVIDED ON THE PAGE OF THIS WEBSITE. GRIEVANCE OFFICER Grievance Officer Name: Prashant Sharma Designation: Grievance Officer Company: Conbun Services Private Limited Email: legal@conbun.com Response Timeline: Within 15 days from receipt of complaint. The above Officer is appointed in accordance with the Information Technology Act 2000 and rules made there under. The Officer can be contacted if there are any discrepancies found on the website or there is any breach of Terms of Use, Privacy Policy or other policies or any other complaints or concerns.